Counselling and advising are always oriented toward the concerns of the person seeking advice with reference to the respective context and is confidential, and if desired, also anonymous. The starting point of any counselling is the direct support of the person in his or her respective situation. Counsellors and advisors are committed to equal opportunities and the protection against discrimination, and want to support and empower those seeking advice in their possibilities for action.
Deaneries or central faculty can receive professional conceptual advice and support in planning and implementing structure-building pilot projects.
"If the deanery knew what the deanery knows" - not only during the sudden, rapid transition to the home office as a result of the Coronavirus pandemic, but also before, with the joint processing of documents, the filing and retrieval of relevant resolutions, concepts, minutes, lists, written documents, etc., and their further processing in the deaneries, could all be challenging and time-consuming. However, knowledge represents a central resource. Together with the deanery, a sustainable, pragmatic concept is being developed to structure existing knowledge, to make it visible and accessible. Step-by-step improvements can be implemented in pilot projects as well.