Prof. Dr. Dieter Zapf

Chair in Work & Organizational Psychology

Theodor-W.-Adorno-Platz 6, PEG, Room 5.G027
Consultation time: Tuesday, 3-4 pm
(for deviations look at our homepage)   

Phone: +49(0)69 798-35278
(Extension number: 798-35277)
Telephone consultation hours: Tuesdays from 2:00 to 3:00pm


- Career -

Dieter Zapf studied psychology and theology in Neuendettelsau, Erlangen, Marburg and Berlin. He received his diploma in Psychology and his PhD from Free University Berlin. Habilitation 1993 at University of Gießen. Since 1997 he is a Professor for Work and Organisational Psychology and Scientific Director at the Center for Leadership and Behavior in Organizations (CLBO) at the Johann Wolfgang Goethe-University Frankfurt, Germany, and visiting Professor to Manchester Business School, University of Manchester, UK.

- Research Interests -

- Teaching -

During his career Dieter Zapf has taught a variety of topics in work and organizational psychology. Currently, he teaches in the bachelor and master programme at Frankfurt university and in the organizational psychology Master programme at Manchester Business School.

- Recent publications -


Semmer, N. K. & Zapf, D. (2018). Theorien der Stressentstehung und -bewältigung. In R. Fuchs & M. Gerber (Hrsg.) Stressregulation und Sport (S. 23-50). Heidelberg: Springer.

Zapf, D., Kern, M., Trumpold, K. & von Gilsa, L. (2018). Psychischer Stress am Arbeitsplatz und Gesundheit. In T. Porsch & B. Werdes (Hrsg.). Verwaltungspsychologie – Ein Lehrbuch für das Bachelor- und Masterstudium im Verwaltungsdienst. Göttingen: Hogrefe.

Zapf, D., Beitler, L., & Johnson, S. (2018). Lifespan perspectives on the psychology of service work. In B. Baltes, C. Rudolph & H. Zacher (Eds.). Work across the lifespan. Amsterdam: Elsevier.


Johnson, S. J., Machowski, S., Holdsworth, L., Kern, M., & Zapf, D. (2017). Age, emotion regulation strategies, burnout, and engagement in the service sector: Advantages of older workers. Journal of Work and Organizational Psychology, 33(3), 205-216.

Semmer, N. K. & Zapf, D. (2017). Theorien der Stressentstehung und -bewältigung. In R. Fuchs & M. Gerber (Hrsg.). Stressregulation und Sport. Heidelberg: Springer.

Zapf, D., & Beitler, L. (2017). Mobbing als Thema im Coaching. In H. Möller, W. Scholl & S. Greif (Hrsg.) Handbuch Schlüsselkonzepte im Coaching. Berlin: Springer.

Baillien, E., Escartín, J., Gross, C., & Zapf, D. (2017). Towards a conceptual and empirical differentiation between workplace bullying and interpersonal conflict. European Journal of Work and Organizational Psychology, 26 (6), 870-881.


Beitler, L., Machowski, S., Johnson, S. & Zapf, D. (2016). Conflict management and age in service professions. International Journal of Conflict Management, 27(3), 302-330.

Lang, J., Kern, M., & Zapf, D. (2016). Retaining high achievers in times of demographic change. The effects of proactivity, career satisfaction and job embeddedness on voluntary turnover. Psychology, 7, 1545-1561.

Ortíz Bonnin, S., García Buades, E., Caballer, A.,  & Zapf, D. (2016). Supportive climate and its protective role in the emotion rule dissonance-emotional exhaustion relationship: a multilevel analysis. Journal of Personnel Psychology, 15(3), 125-133.

Trumpold, K., Kern, M., & Zapf, D. (2016). Die Lächelprofis: Service-Mitarbeiter als Gefühlsmanager. Wirtschaftspsychologie, 3, 40-44.

Zapf, D. (2016). Der Beitrag der Arbeitspsychologie für die Personalentwicklung. In K. Sonntag (Hrsg.), Personalentwicklung in Organisationen (4. Aufl., S. 204-251). Göttingen: Hogrefe.


Lang, J. & Zapf, D. (2015). Why introducing quotas for women in boardrooms can help. Gender as a predictor of use of passive job search strategies and the mediating roles of management aspirations, proactivity and professional level. Journal of Personnel Psychology, 14(3), 131–141.

Nielsen, M. B., Hoel, H., Zapf, D., & Einarsen, S. (2015). Exposure to aggression in the workplace - implications for health and well-being. In S. Clarke, T. M. Probst, F. Guldenmund & J. Passmore (eds.), The Wiley Blackwell handbook of the psychology of occupational safety and workplace health (pp. 205-227). Chichester: Wiley Blackwell.


Kahlow, A., Zapf, D., & Kunz, T. (2014). Zusammenhänge zwischen dem Arbeitsunfallgeschehen und sozialer Unterstützung, negativem Betriebsklima sowie Sicherheitsklima. Zeitschrift für Arbeitswissenschaft, 68(3), 143-152.

von Gilsa, L., Zapf, D., Ohly, S., Trumpold, K., & Machowski, S. (2014). There is more than obeying display rules: Service employees’ motives for emotion regulation in customer interactions. European Journal of Work and Organizational Psychology, 23(6), 884-896.

Zapf, D., Semmer, N. K. & Johnson, S. (2014). Qualitative demands at work. In M. C. W. Peeters, J. de Jonge, & T. W. Taris (Eds.), An Introduction to Contemporary Work Psychology (pp. 144-168). Chichester: Wiley-Blackwell.


Bradley, G. L., Sparks, B. A., Zapf, D., McColl-Kennedy, J. R. & Jimmieson, N. L. (2013). Task-Relationship-Self: A framework for understanding service encounter behaviors. Psychology and Marketing, 30, 512-528.

Escartín, J., Ceja, L., Navarro, J., & Zapf, D. (2013). Modeling workplace bullying behaviors using catastrophe theory. Nonlinear Dynamics, Psychology, and Life Sciences, 17(4), 493-515.

Escartín, J., Ullrich, J., Zapf, D., Schlüter, E., & van Dick, R. (2013). Individual and group level effects of social identification on workplace bullying. European Journal of Work and Organizational Psychology, 22, 182–193.

Johnson, S., Holdsworth, L., Hoel, H. & Zapf, D. (2013). Customer stressors in service organizations: The impact of age on stress management and burnout. European Journal of Work and Organizational Psychology, 22, 318-330.

von Gilsa, L., & Zapf, D. (2013). Motives for emotion regulation in service work. In P. L. Perrewé, C. C. Rosen & J. R. B. Halbesleben & (Eds.), The Role of Emotion and Emotion Regulation in Job Stress and Well Being. Research in Occupational Stress and Well-being (Vol. 11, pp. 133–161). Bingley: Emerald Group Publishing Limited.


Escartín, J., Rodríguez-Carballeira, Á. y Zapf, D. (2012). Mobbing o acoso psicológico en el trabajo. Editorial Síntesis: Madrid.

Jenkins, M. F., Zapf, D., Winefield, H., & Sarris, A. (2012). Bullying allegations from the accused bully’s perspective. British Journal of Management, 23, 489-501.
DOI: 10.1111/j.1467-8551.2011.00778.x.

Rubino C., Perry S. J., Milam, A. C., Spitzmueller, C., & Zapf, D. (2012). Demand-control-person: integrating the demand-control and conservation of resources models to test an expanded stressor-strain model. Journal of Occupational Health Psychology, 17(4), 456-472. doi: 10.1037/a0029718.


Escartín, J., Zapf, D., Arrieta, C. & Rodríguez-Carballeira, A. (2011). Workers’ perception of workplace bullying: A cross-cultural study. European Journal of Work and Organizational Psychology, 20(2), 178–205.

Kelava, A., Werner, C., Schermelleh-Engel, K., Moosbrugger, H., Zapf, D., Ma, Y., Cham, H., Aiken, L. S. & West, S. G. (2011). Advanced nonlinear latent variable modeling: Distribution analytic LMS and QML estimators of interaction and quadratic effects. Structural Equation Modeling, 18, 465-491.

Köhlbach, M. & Zapf, D. (2011). Psychische Belastungen in der Arbeitswelt. Von Stress, Mobbing, Angst bis Burnout (3. Aufl.). Mainz: TBS gGmbH Rheinland-Pfalz.

Rohrmann, S., Bechtholdt, M. N., Hopp, H., Meixner, N., Dinand, D., & Zapf, D. (2011). Psychophysiological effects of emotion suppression and the moderating role of trait anger in a call center-scenario. Anxiety Stress & Coping, 24, 421-438.


Einarsen, S. E., Hoel, H., Zapf, D., & Cooper, C.L. (2010) (Eds.). Workplace bullying: Development in theory, research and practice (2nd ed.). London: Taylor & Francis.

Einarsen, S. E., Hoel, H., Zapf, D., & Cooper, C. L. (2010). The concept of bullying at work: the European tradition. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper, (Eds.), Bullying and harassment in the workplace: Developments in theory, re-search, and practice (2nd ed.) (pp. 3-39). London: Taylor & Francis.

Escartín, J., Rodríguez-Carballeira, A., Gómez-Benito, J., & Zapf, D. (2010). Development and validation of the Workplace Bullying Scale "EAPA-T". International Journal of Clinical and Health Psychology, 10(3), 519-539.

Schwickerath, J., & Zapf, D. (2010). Rehabilitation and psychotherapy of victims of workplace bullying. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper, (Eds.), Bullying and harassment in the workplace: Developments in theory, research, and practice (2nd ed., pp. 397-421). London: Taylor & Francis.

Zapf, D., & Einarsen, S. (2010). Individual antecedents of bullying: The victims and the bullies. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper, (Eds.), Bullying and harassment in the workplace: Developments in theory, research, and practice (2nd ed.) (pp. 177-200). London: Taylor & Francis.

Zapf, D., Escartín, J., Einarsen, S., Hoel, H., & Vartia, M. (2010). Empirical findings on the prevalence and risk groups of bullying in the workplace. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper, (Eds.), Bullying and harassment in the workplace: Developments in theory, research, and practice (2nd ed.) (pp. 75-105). London: Taylor & Francis.