One promise of democracy is that people should consent to and support the processes through which their society is governed. Yet a growing issue in many democracies is that whilst people express support for the idea of democracy they are deeply dissatisfied with how it is working in practice. So what do people want their democratic decision-making process to look like? This is the question that we are tackling through empirical research to understand a range of political actors' process preferences. We have a number of studies on this issue, investigating issues from citizens' preferences of who should have responsibility for making political decisions to key stakeholders' visions for decentralisation.