- Literatur -
Johnson, S., Holdsworth, L., Hoel, H. & Zapf, D. (2013). Customer stressors in service organisations: The impact of age on stress management and burnout. European Journal of Work and Organizational Psychology, 22, 318-330.
Birdi, K., Zapf, D., & Pennington, J.M. (1997). Ageing and errors in computer-based work. An observational field study. Journal of Occupational and Organizational Psychology, 70, 35-47.
Birdi, K., & Zapf, D. (1997). Age differences in reactions to errors in computer-based work. Behaviour and Information Technology, 16, 309-319.